Tuesday, November 4, 2008

November 2008 Newsletter

Greetings from rural Australia!

Wow! What a world. We’ve crashed into the side of a mountain and set loose an avalanche of unprecedented mayhem. The buzz words are that these are ‘uncharted waters’.

You know what? If you own a smaller business, you regularly travel through uncharted waters, don’t you?

When Victor’s architectural practice collapsed in the ‘recession we had to have’ in 1992, we had no guide to steer us through the aftermath. We sold our house, car and valuable possessions to avoid bankruptcy. And started a new life, from scratch, with nothing.

When we packed a 9 year old Mitsubishi station wagon with a motley collection of personal belongings, including two dogs, two cats and Victor and me, we left the city lights for the rural life without a roadmap.

And so have others.

Patrice Newell’s first book The Olive Grove, recounts her tireless efforts to establish one of the first commercial olive groves in Australia. Plenty of things go awry, yet Patrice performs miracles because of her unwavering mindset and her colossal, passionate commitment.

She crafts her own roadmap.

When living in Sydney, I dined at Berowra Waters Inn.

Listening to Gay Bilson read her book Plenty on ABC Radio National, I never suspected that Diamond Pythons greet wine waiters in the cellar. Goannas share lunch with bemused guests. That bushfires and wild storms are constant companions. And when 40 cases of Rosemount Estate wine fall off the barge into the river, Gay dives in to salvage what she can.

Her roadmap was under constant revision.

These are the real uncharted waters. And business as usual. Right?


Simple solutions for a difficult problem

In 1994, The Fitz Like A Glove™ Ironing Board Cover takes over our lives. We cut and make 500 covers on our dining room table, using a small pair of Singer electric scissors, a 20 year old Husqvarna sewing machine and a newer Juki overlocker.

Victor is chief in charge of laying out and cutting and I'm head seamstress. A far cry from our days as architect and market research consultant.

My high flying days as a member of the Board of Directors for The American Chamber of Commerce and other high profile organisations are now a distant memory. I've traded stiletto heels and shoulder pads for jeans and Rossi boots.

Instead of rubbing shoulders with prime ministers and state premiers, I'm now immersed in rolls of fabric, spools of thread and having enough AA batteries on hand to feed the Singer scissors.

Victor and I agree it’s time to move the production off the table and out of the house.

Rebuffed by every sewing company for being too fussy - “this is just an ironing board cover you know” - we knock on one more door in Orange NSW and discover our heroes. The men and women who have a disability, who make all our products with love and care.

They are our second simple solution.

The patented crisscross tension cord on The Fitz Like A Glove™ Ironing Board Cover is our first.

Victor’s gift for his mother is now an accidental business.


Roll Call Of Products At http://www.interfaceaustralia.com/index.htm

One hundred thousand customers world wide do put pressure on us to design more products.

Yet the Log Lugger is another accident.

We have cold winters. (-7°C) mornings. Brrr!

A roaring fire in our wood heater keeps us warm.

Living on 54 hectares, we have plenty of seasoned, fallen timber to feed the fire.

Victor cuts, splits and stacks it. The least I can do is bring it inside.

With the logs stacked up to my chin, I kick the back door open because I’ve no free hand to turn a knob. Once inside, I dump the logs into the wood box.

Then survey the mess.

There are wood chips all over the floor and stuck to my clothes. And Victor is concerned about the state of the back door and how soon I’ll kick a hole into it.

And so a Log Lugger is born.

Our first customer is our neighbour. Then his best mate.

The Log Lugger has a diverse clientele. From historic homes to cosy B&B’s, boutique hotels, fancy eateries, and you and me. It has homes in Europe, North America, Scandinavia, The British Isles and Oz.

To find out why, visit the Log Lugger.


The Friendship Factor At Finer Points

Swapping tips and ideas with you is another reason why I love what I do.

Susie Graham, the Presentation Stylist behind Susie Graham Living, swears by The Sweater Stone for renewing the look of your knits and sweaters. It's made of recycled materials and its website says it should last you about ten years.

You can find it at The Knitting Loft. It’s $9.90 plus p&h. Visit them at http://www.knittingloft.com/.

Caitlin O’Connor gives you her secret recipe for Lavender Ironing Water. You combine 2 cups of distilled water, 60 ml of vodka and 15 to 20 drops of 100 percent essential oil of lavender. You can also make Orange Ironing Water using neroli/orange oil.

According to Caitlin, “there is NOTHING in the world as nice as lying down to sleep on a pillowcase ironed with this spray - it's really subtle but soothing. I reckon ironed pillowcases are such an affordable luxury!”

Yes! Yes! Yes!!


Snippets About Us www.interfaceaustralia.com/contactus.htm

On October 9th, we celebrate 16 years in the bush. Our ‘uncharted waters’ are waves of memorable experiences.

We did what everyone said we couldn’t do.

We launched a world wide business from a rural village.

And created a hectare of exquisite garden on poor, rocky soil in a cold winter and hot summer, low rainfall climate, which is now habitat to 90+ species of birds, lizards and snakes (yes, a worry!).

We’ve had 13 years of shocking drought. Yet, in 1998, I drive to Bathurst through torrential rains and miss being swept away by their massive flood by 10 minutes.

I shed tears for starving cattle and sheep desperate for food. My car tangos with kangaroos, foxes and wombats at night. I drive 80 kms for a litre of milk. And delight in the joy of new born lambs, calves, joeys, fledglings and butterflies.

It really is sublime.

I’m an ex-New Yorker who simply loves her rural life!

Take care and I'll see you next month,

CAROL

Carol Jones
Director

Wednesday, September 17, 2008

September 2008 Newsletter

Greetings from rural Australia!

When Victor and I escaped the city lights of Sydney for the rural life in 1992, we were reeling from the effects of the ‘recession we had to have’. Victor, an architect, had a thriving practice in Balmain. And we watched it slowly implode when the building industry came crashing down around our ears.

We escaped bankruptcy by the skin of our teeth by selling our home of 20 years and every valuable possession we had. We also said good bye to 11 loyal staff. That was 16 years ago and it still seems like yesterday.

We all have choices. To stay still, go backwards or forge ahead into the unknown. We felt the worst had happened, so we decided to get on with our lives and travel down a different yellow brick road.

And what a road it’s been. We’ve gone from no business prospects, deeply in debt, to an accidental business that’s reaped emotional riches and rewards beyond our wildest dreams.

We did what everyone said we couldn’t do. We established a worldwide business from a tiny village in rural Australia, before the internet, email and call waiting.

And all because Victor designed an ironing board cover for his mother that never moved.

Has the journey been easy? Heck NO! Every bank and retailer has slammed their door in our face. But we won the lottery when more than 100,000 men and women all over the world embraced the concept of a simple solution to keep their ironing board cover on their boards. It really is the small things in life that make a difference.

Such a simple solution for a difficult problem.

Victor’s mother, Rita, suffered a stroke and lost all feeling in her right hand. Holding things was a balancing act. Ironing, while holding a messy ironing board cover in place, and keep her husband’s shirt on the board all at the same time, put her in ‘an accident about to happen’ mode.

Victor used his 25+ years of design and construction experience to develop a break through, simple solution to keep her cover on her board every nanosecond.

A patented tension cord crisscrosses under the cover to keep it taut and allow the cover to expand and contract to fit a wide variety of board sizes. If you love this concept and think this is for you, the fine details are at http://www.interfaceaustralia.com/flag.htm.

Roll Call Of Products At http://www.interfaceaustralia.com/

One of the seriously good benefits of being turned down by retailers are the warm and cosy relationships I get to experience with you as a one-on-one customer.

Your feedback changes the way I run my business—for the better. And your desire to buy more from us because you want and appreciate well made products has expanded our product range.

The roll call is 6 products designed by us. The Fitz Like A Glove ™ Ironing Board Cover , Log Lugger, Roadworks Apron, Sweet Shoo Spicy Sachets, Travel Bug Shoe Bags and Mr Chin’s Laundry Bags, both plain and tapestry, are our simple solutions to difficult problems.

The Brass Bristle Brush is our adopted product. We love using it so much, we include it on our website for your benefit as well.

We no longer design products as Victor has rekindled his first love, architecture, and again has a thriving small practice.

But his eye for distinctive design is still in play, as he adds to our product range through our Private Offer Vault.

He selects exceptional products, offered to you at special prices, for a limited time, once you become a customer. An email link unlocks the vault. What’s in there now? Kanimbla Olive Oil from Mudgee, exquisite Scissoroo scissors forged in Italy, and .... more!!

The Friendship Factor At www.interfaceaustralia.com/finerpoints.htm

Positive feedback from testimonials puts a sparkle in the day for any business, not just mine. I‘m always excited to receive an email bearing good news that you’re happy with your purchase; or reading snippets of information about you and your family. It goes into your personal file so we can start our next conversation where we left off. Staying in touch is the essence of my business and what I love the most.

Julie Bayliss of Bayliss Associates in Watsons Bay, NSW, emailed this to me on Saturday morning. It made my day.

“I wish to compliment Interface Pty Limited for producing the best ironing board cover that I have ever used. It is so good to have a cover that fits snugly and never rides up on the board. I would recommend this cover to anyone – and certainly recommend it to my friends. I would also like to compliment Carol Jones for her terrific customer service. It is really a pleasure to do business with Carol.”

This is why I love what I do.

You can visit Julie's website at http://www.baylissassociates.com.au/

Snippets About Us

All our products are made with love and care in rural Australia by men and women who have a disability. They’re our heroes because they put their heart and soul into whatever they do. And it shows. My business isn’t just about making money. It’s also about giving back, so the wider community is a better place.

It started because Victor’s mother needed help. And we continue that philosophy with all aspects of this business.

Circle Of Friends carries that a step further. Rather than put money into the hands of retailers, I’d rather put it in the pockets of people who care more about others. So go and have a look.


Take care,

CAROL

Carol Jones
Director