Wednesday, February 25, 2009

February 2009 Newsletter

Greetings from rural Australia!

I often think my business is a barometer for the mood of Australia.

Disasters affecting human lives, like the Bali Bombing, September 11th, the invasion of Iraq, the Indian Ocean tsunami, major earthquakes and the Mumbai attack, have a direct effect on my internet and mail orders. It’s obvious that grim news dampens the desire to shop.

But this time, the tragedy is very close to me. Because I have customers in the fire zones of Marysville, Kinglake, Churchill, Healesville, Whittlesea. My fingers are crossed, hoping they’re safe.

On a different note, I’m always gob smacked at how people rev up their business.

Heather Smith is a MYOB consultant in Brisbane, QLD. I met her in cyberspace through comments she leaves on Valerie Khoo’s Small Business Enterprise Blog for the Sydney Morning Herald.

Heather has an interesting twist on how she perceives her role as a MYOB professional.

Her belief is
that Australia will be a much better place if people are living lives they enjoy and operating businesses they love that are making a profit.

And she’s set up a website to empower her clients to transform the businesses they love into profit makers. Much of it is self help, with Heather stepping in when asked.

Heather’s EXTRAS page is full to the brim with useful, self help links, checklists and information. ALL FREE.

There’s some awesome added value here! Go see!! Visit Heather at Anise Consulting and click on EXTRAS.

Simple solutions for a difficult problem

Packaging is a contentious issue for all designers. Especially if it adds to the cost of a product AND is thrown away.

When researching packaging for The Fitz Like A Glove™ Ironing Board Cover, we were told by packaging companies there were minimum orders of 10,000 units. We didn’t know if we would sell one cover, let alone 10,000!

But adversity brings out the best in us.

There was a wide strip of fabric left over after cutting out, that was being wasted. And this bothered us.

So we transformed that fabric into a very stylish pocket to pack the cover into. And then reuse as an accessories bag to hold a clothes brush, spray bottle, etc that hangs under your ironing board.

One more simple solution is found for a difficult problem.

Roll Call Of Products At www.interfaceaustralia.com

Do you like to see your luggage dotted with plastic shopping bags posing as laundry bags? Not me. And it’s a sentiment shared by more than a few people.

But nor did we like any of the laundry bags on offer. So we crafted our own.

Mr Chin’s Laundry Bag is different. The neck is like an open shirt collar, and it stays open while you’re filling it because it doesn’t hang by a drawstring cord that keeps snapping its jaws shut.

Once it’s full, you simply close the neck using a wooden button slipped through a brass ring. And you can easily carry the bag over your shoulder or in your hand, using the hanging cord.

How simple is that?

Mr Chin’s Laundry Bag is featured in Jeri's Organising & Decluttering News Blog as one of the ten best laundry bags in the world.

John Ray, Senior VP of Capitol Records in Los Angeles believed Jeri. His wife travels. It’s so perfect for her, he had it sent Express as a surprise gift for her.

Lois Howell of John Heine & Son says her Mr Chin’s was admired by every hotel maid on her European business trip.

The Story Of Mr Chin’s Laundry Bag

I learned about laundry bags as a little girl in New York City. From Mr Chin and my mother. We lived on East 82nd Street, between 1st and 2nd Avenue. Mr Chin’s Laundry was around the corner on 2nd Avenue.

Our home was on the 4th floor of a 5-story walk up apartment building, with no garden or accessible outdoor area.

My mother did her laundry in the kitchen using a wringer washing machine. She hung her laundry on the clothesline outside our kitchen window, which was strung from one telegraph pole to the next. It all worked on a pulley system. And a prayer that you wouldn’t fall out the window while you were hanging out the clothes!

The wringer was OK for sheets and towels. But wasn’t appropriate for the finer fabrics of my father’s shirts and my mother’s hand made dresses or me and my sister’s hand sewn Sunday best.

That was taken in a laundry bag to Mr. Chin’s Laundry on 2nd Avenue. And Mr Chin was very fussy about the quality of the laundry bag you gave him.

I accompanied my mother to Mr Chin’s every week until I went to school. He always met us at the door to his laundry. I was mesmerised by the way he would reverentially take my mother’s bag, embrace it with both hands, and tell my mother, in his broken English, how strong and beautiful her laundry bag was.

Strong and functional were Mr Chin’s criteria. He didn’t want the bag to break on the walk to his laundry. And he marvelled at her carry handle. So easy to manage, he would say.

My mother’s one of a kind, hand made laundry bag exceeded Mr Chin’s criteria.

It was made of tapestry and had a rope carry handle, so she could easily manage the rough and tumble of the walk up and down 4 flights of stairs, up 82nd Street and around the corner to 2nd Avenue and then half way down 2nd Avenue to Mr Chin’s.

We had no car in New York City, so we walked everywhere. And this handle was crucial to making it very easy for her to carry her laundry bag.

And it had one extra special ingredient. It was beautiful!

My mother was a couture dressmaker and my father was a commercial artist. Between the two of them, they designed and made a bag of beauty just for laundry. But the essential ingredients were its strength and its functionality.

My mother took great pride in knowing Mr Chin approved of her bag and always referred to it as ‘Mr Chin’s Laundry Bag’. I’m sure it started out as ‘the laundry bag to take to Mr Chin’s’ and over time was shortened to ‘Mr Chin’s Laundry Bag’.

And this is the bag we replicated for you.

Mr Chin’s Laundry Bag is strong, beautiful and functional. You can take it anywhere with pride. Hang it in your apartment, take it on a short break, slip it over a hook in the best hotel, or show it off on your weekly trip to the Laundromat.

And just to make it easy for you to use, we designed a special collar that stays open while it’s hanging, so you never have to struggle to get your clothes inside.

When you want to take it with you to your Laundromat or downstairs to your laundry, just slip the button on the hanging cord through a brass ring, and you have a perfectly closed, secure bag with a strong carry handle.

The fabrics are outstanding. You can choose between luxurious tapestry or richly textured cotton. As with all our fabrics, they’re fully colourfast, machine washable and very durable.

Just as my mother added her special ingredient of beauty, we’ve added a special ingredient just for you. The hanging cord is finished with a distinctive glass bead for good luck!

What more can you ask for?

You only need one for the rest of your life. And Mr Chin would approve!

Visit Mr Chin's at www.interfaceaustralia.com.

The Friendship Factor

How important is colour to the way you look? To the way you feel? To the way others perceive you?

As we learn more about the brain, we now know that colour affects all aspects of your life, even if you’re not aware of it.

My parents knew a great deal about colour. My father was an artist and my mother was a couture dressmaker in New York City. My mother dressed me in cool colours and my older sister, Janet, in warm colours. We always looked sensational. And our home was welcoming, comforting and so very classy because of their skills in using colour.

Chris Rewell, Australia’s premier Image Consultant, has a book and website devoted to What Colour Am I. Into its second edition, her book teaches you that
you have a colour palette that honours who you are and ensures that you SHINE!

A visit to What Colour Am I will change your life. Go see!!

Snippets About Us

How many times have you complained about the poor state of ironing board covers in 5 and 6 star hotels? Too many covers look like Nanna’s worn out underpants, don’t they?

Beginning in March, the much awarded, luxurious Westin Hotel in Melbourne will be replacing their worn out covers with The Fitz Like A Glove™ Ironing Board Cover. Not all at once, but eventually all 262 rooms will have boards with a cover that Fitz Like A Glove™.

In NSW, HolySheet! in Greenwood Plaza in North Sydney and Chatswood’s Westfield Plaza now stock The Fitz Like A Glove™ Ironing Board Cover. If it’s convenient, stop in and have a look. It’s cheaper to buy from HolySheet! than pay p&h from me. But do tell Millia and her staff I sent you.

Until next time, keep safe and take care,

CAROL

Carol Jones
Director

Tuesday, November 4, 2008

November 2008 Newsletter

Greetings from rural Australia!

Wow! What a world. We’ve crashed into the side of a mountain and set loose an avalanche of unprecedented mayhem. The buzz words are that these are ‘uncharted waters’.

You know what? If you own a smaller business, you regularly travel through uncharted waters, don’t you?

When Victor’s architectural practice collapsed in the ‘recession we had to have’ in 1992, we had no guide to steer us through the aftermath. We sold our house, car and valuable possessions to avoid bankruptcy. And started a new life, from scratch, with nothing.

When we packed a 9 year old Mitsubishi station wagon with a motley collection of personal belongings, including two dogs, two cats and Victor and me, we left the city lights for the rural life without a roadmap.

And so have others.

Patrice Newell’s first book The Olive Grove, recounts her tireless efforts to establish one of the first commercial olive groves in Australia. Plenty of things go awry, yet Patrice performs miracles because of her unwavering mindset and her colossal, passionate commitment.

She crafts her own roadmap.

When living in Sydney, I dined at Berowra Waters Inn.

Listening to Gay Bilson read her book Plenty on ABC Radio National, I never suspected that Diamond Pythons greet wine waiters in the cellar. Goannas share lunch with bemused guests. That bushfires and wild storms are constant companions. And when 40 cases of Rosemount Estate wine fall off the barge into the river, Gay dives in to salvage what she can.

Her roadmap was under constant revision.

These are the real uncharted waters. And business as usual. Right?


Simple solutions for a difficult problem

In 1994, The Fitz Like A Glove™ Ironing Board Cover takes over our lives. We cut and make 500 covers on our dining room table, using a small pair of Singer electric scissors, a 20 year old Husqvarna sewing machine and a newer Juki overlocker.

Victor is chief in charge of laying out and cutting and I'm head seamstress. A far cry from our days as architect and market research consultant.

My high flying days as a member of the Board of Directors for The American Chamber of Commerce and other high profile organisations are now a distant memory. I've traded stiletto heels and shoulder pads for jeans and Rossi boots.

Instead of rubbing shoulders with prime ministers and state premiers, I'm now immersed in rolls of fabric, spools of thread and having enough AA batteries on hand to feed the Singer scissors.

Victor and I agree it’s time to move the production off the table and out of the house.

Rebuffed by every sewing company for being too fussy - “this is just an ironing board cover you know” - we knock on one more door in Orange NSW and discover our heroes. The men and women who have a disability, who make all our products with love and care.

They are our second simple solution.

The patented crisscross tension cord on The Fitz Like A Glove™ Ironing Board Cover is our first.

Victor’s gift for his mother is now an accidental business.


Roll Call Of Products At http://www.interfaceaustralia.com/index.htm

One hundred thousand customers world wide do put pressure on us to design more products.

Yet the Log Lugger is another accident.

We have cold winters. (-7°C) mornings. Brrr!

A roaring fire in our wood heater keeps us warm.

Living on 54 hectares, we have plenty of seasoned, fallen timber to feed the fire.

Victor cuts, splits and stacks it. The least I can do is bring it inside.

With the logs stacked up to my chin, I kick the back door open because I’ve no free hand to turn a knob. Once inside, I dump the logs into the wood box.

Then survey the mess.

There are wood chips all over the floor and stuck to my clothes. And Victor is concerned about the state of the back door and how soon I’ll kick a hole into it.

And so a Log Lugger is born.

Our first customer is our neighbour. Then his best mate.

The Log Lugger has a diverse clientele. From historic homes to cosy B&B’s, boutique hotels, fancy eateries, and you and me. It has homes in Europe, North America, Scandinavia, The British Isles and Oz.

To find out why, visit the Log Lugger.


The Friendship Factor At Finer Points

Swapping tips and ideas with you is another reason why I love what I do.

Susie Graham, the Presentation Stylist behind Susie Graham Living, swears by The Sweater Stone for renewing the look of your knits and sweaters. It's made of recycled materials and its website says it should last you about ten years.

You can find it at The Knitting Loft. It’s $9.90 plus p&h. Visit them at http://www.knittingloft.com/.

Caitlin O’Connor gives you her secret recipe for Lavender Ironing Water. You combine 2 cups of distilled water, 60 ml of vodka and 15 to 20 drops of 100 percent essential oil of lavender. You can also make Orange Ironing Water using neroli/orange oil.

According to Caitlin, “there is NOTHING in the world as nice as lying down to sleep on a pillowcase ironed with this spray - it's really subtle but soothing. I reckon ironed pillowcases are such an affordable luxury!”

Yes! Yes! Yes!!


Snippets About Us www.interfaceaustralia.com/contactus.htm

On October 9th, we celebrate 16 years in the bush. Our ‘uncharted waters’ are waves of memorable experiences.

We did what everyone said we couldn’t do.

We launched a world wide business from a rural village.

And created a hectare of exquisite garden on poor, rocky soil in a cold winter and hot summer, low rainfall climate, which is now habitat to 90+ species of birds, lizards and snakes (yes, a worry!).

We’ve had 13 years of shocking drought. Yet, in 1998, I drive to Bathurst through torrential rains and miss being swept away by their massive flood by 10 minutes.

I shed tears for starving cattle and sheep desperate for food. My car tangos with kangaroos, foxes and wombats at night. I drive 80 kms for a litre of milk. And delight in the joy of new born lambs, calves, joeys, fledglings and butterflies.

It really is sublime.

I’m an ex-New Yorker who simply loves her rural life!

Take care and I'll see you next month,

CAROL

Carol Jones
Director

Wednesday, September 17, 2008

September 2008 Newsletter

Greetings from rural Australia!

When Victor and I escaped the city lights of Sydney for the rural life in 1992, we were reeling from the effects of the ‘recession we had to have’. Victor, an architect, had a thriving practice in Balmain. And we watched it slowly implode when the building industry came crashing down around our ears.

We escaped bankruptcy by the skin of our teeth by selling our home of 20 years and every valuable possession we had. We also said good bye to 11 loyal staff. That was 16 years ago and it still seems like yesterday.

We all have choices. To stay still, go backwards or forge ahead into the unknown. We felt the worst had happened, so we decided to get on with our lives and travel down a different yellow brick road.

And what a road it’s been. We’ve gone from no business prospects, deeply in debt, to an accidental business that’s reaped emotional riches and rewards beyond our wildest dreams.

We did what everyone said we couldn’t do. We established a worldwide business from a tiny village in rural Australia, before the internet, email and call waiting.

And all because Victor designed an ironing board cover for his mother that never moved.

Has the journey been easy? Heck NO! Every bank and retailer has slammed their door in our face. But we won the lottery when more than 100,000 men and women all over the world embraced the concept of a simple solution to keep their ironing board cover on their boards. It really is the small things in life that make a difference.

Such a simple solution for a difficult problem.

Victor’s mother, Rita, suffered a stroke and lost all feeling in her right hand. Holding things was a balancing act. Ironing, while holding a messy ironing board cover in place, and keep her husband’s shirt on the board all at the same time, put her in ‘an accident about to happen’ mode.

Victor used his 25+ years of design and construction experience to develop a break through, simple solution to keep her cover on her board every nanosecond.

A patented tension cord crisscrosses under the cover to keep it taut and allow the cover to expand and contract to fit a wide variety of board sizes. If you love this concept and think this is for you, the fine details are at http://www.interfaceaustralia.com/flag.htm.

Roll Call Of Products At http://www.interfaceaustralia.com/

One of the seriously good benefits of being turned down by retailers are the warm and cosy relationships I get to experience with you as a one-on-one customer.

Your feedback changes the way I run my business—for the better. And your desire to buy more from us because you want and appreciate well made products has expanded our product range.

The roll call is 6 products designed by us. The Fitz Like A Glove ™ Ironing Board Cover , Log Lugger, Roadworks Apron, Sweet Shoo Spicy Sachets, Travel Bug Shoe Bags and Mr Chin’s Laundry Bags, both plain and tapestry, are our simple solutions to difficult problems.

The Brass Bristle Brush is our adopted product. We love using it so much, we include it on our website for your benefit as well.

We no longer design products as Victor has rekindled his first love, architecture, and again has a thriving small practice.

But his eye for distinctive design is still in play, as he adds to our product range through our Private Offer Vault.

He selects exceptional products, offered to you at special prices, for a limited time, once you become a customer. An email link unlocks the vault. What’s in there now? Kanimbla Olive Oil from Mudgee, exquisite Scissoroo scissors forged in Italy, and .... more!!

The Friendship Factor At www.interfaceaustralia.com/finerpoints.htm

Positive feedback from testimonials puts a sparkle in the day for any business, not just mine. I‘m always excited to receive an email bearing good news that you’re happy with your purchase; or reading snippets of information about you and your family. It goes into your personal file so we can start our next conversation where we left off. Staying in touch is the essence of my business and what I love the most.

Julie Bayliss of Bayliss Associates in Watsons Bay, NSW, emailed this to me on Saturday morning. It made my day.

“I wish to compliment Interface Pty Limited for producing the best ironing board cover that I have ever used. It is so good to have a cover that fits snugly and never rides up on the board. I would recommend this cover to anyone – and certainly recommend it to my friends. I would also like to compliment Carol Jones for her terrific customer service. It is really a pleasure to do business with Carol.”

This is why I love what I do.

You can visit Julie's website at http://www.baylissassociates.com.au/

Snippets About Us

All our products are made with love and care in rural Australia by men and women who have a disability. They’re our heroes because they put their heart and soul into whatever they do. And it shows. My business isn’t just about making money. It’s also about giving back, so the wider community is a better place.

It started because Victor’s mother needed help. And we continue that philosophy with all aspects of this business.

Circle Of Friends carries that a step further. Rather than put money into the hands of retailers, I’d rather put it in the pockets of people who care more about others. So go and have a look.


Take care,

CAROL

Carol Jones
Director